SHIPPING INFO

Shipping Information


 

Processing time

 


All orders are processed within 2–5 business days.

Once your order is shipped, you will receive a confirmation email with your tracking number.

 

 

 

Estimated shipping times*

 

 

  • United States: 8–25 business days

  • Canada & Europe: 10–25 business days

  • Other eligible countries: 10–25 business days

 


Maximum delivery time: 30 business days.


*These timeframes are estimates and can be affected by factors such as customs delays, local carrier delays, holidays, or unexpected events.

 

 

 

Customs, duties & taxes

 


International orders may be subject to customs fees, import duties, and taxes once the shipment reaches your country. These charges are not included in our prices and are the responsibility of the customer.


By placing an order, you acknowledge that:

 

  • One or more packages may be shipped to you

  • Your package may incur customs or import fees depending on your country’s regulations

 

 

 

 

Tracking information

 


You will receive an email with a tracking number once your order has been shipped.

In some cases, items in the same order may be shipped in separate packages for logistical reasons.


If you have not received tracking information within 7 business days after placing your order, please contact us at support@lounava.com.

 

 

 

Shipping destinations

 


We currently ship to:

 

  • United States

  • Canada

  • Most European countries

 


If your country is not available at checkout, we’re not able to ship there at the moment.


For questions about a specific destination, feel free to email us at support@lounava.com.